Shipping & Returns

 

What is your shipping policy?

Shipment fees are applied to every order.

Shipment fees depend on the method of delivery you choose and the postal code of your shipping address.

Orders are usually delivered 4 to 8 working days from the order confirmation date. Delivery dates are normally met. AlthoughDesigual Authorized Dealer Hawaii cannot guarantee specific delivery dates, every effort is made to deliver orders within thirty (30) days of the date of the acknowledgement email confirming receipt of the order, at the latest. Once your order has been dispatched, you will receive an email with the expected delivery date.

If your order is not delivered within thirty (30) days after your order is ready for delivery, for causes not attributable to Desigual Authorized Dealer Hawaii , we will consider that you no longer wish to receive the order. As a result, we will refund all sums, including shipment fees, within fourteen (14) days of the date on which we consider the order as cancelled.

What is your return policy?

If you are not satisfied with the Goods you have purchased, irrespective of the reason, you can return them without the need to provide any explanation whatsoever within fourteen (14) calendar days of the date of delivery.

In order to return your Goods, simply notify Desigual Authorized Dealer Hawaii of your intention to return the Goods. To do so, please contact info@dsgl-hawaii.com

After notifying Desigual, please return the Goods to us along with the purchase receipt and the original packaging within fourteen (14) days. As soon as Desigual is in possession of the Goods or, if you are using a courier service, as soon as Desigual receives the Goods, Desigual will make a refund in the form of original payment within no more than fourteen (14) days.

Notwithstanding the foregoing, we may retain the refund until we receive the Goods or until the Customer provides proof of having returned the Goods, whichever occurs earlier.

Any other questions?

Please contact info@dsgl-hawaii.com.